Terms & Conditions
Introduction
Welcome to Call Customer Care! These Terms and Conditions govern your access to and use of our services, including refrigerator repairs, washing machine servicing, and commercial AC cleaning. By using our website or booking any service, you agree to be bound by these terms.
Services Provided
Refrigerator Repair Services
We offer expert repair and maintenance services for all major refrigerator brands.
Washing Machine Repair Services
Our experienced technicians handle repairs and servicing for washing machines of all leading brands.
Commercial AC Cleaning Services
We provide specialized cleaning services for commercial air conditioning systems, ensuring efficiency and hygiene.
Payment Terms
Accepted Payment Methods
We accept payments via cash, credit/debit cards, and secure online payment gateways.
Payment Timeline
Full payment is due upon completion of the service unless a prior written agreement states otherwise.
Late Payment Policy
Delayed payments may incur additional fees and could impact the scheduling of future services.
Warranties & Guarantees
Service Warranty
We offer a 30-day warranty on all repair services, covering both labor and the parts used.
Warranty Exclusions
The warranty does not apply to damages caused by misuse, tampering, unauthorized repairs, or external factors beyond our control (e.g., power surges or natural disasters).
Customer Responsibilities
Access & Availability
Customers must ensure that technicians have safe and unobstructed access to the appliances being serviced.
Accurate Information
Customers should provide clear, accurate descriptions of the issue and any past repair attempts.
Safe Environment
The service location must be safe and free of hazards that could affect the technician’s ability to work.
Liability
Limitation of Liability
Our total liability is limited to the amount paid for the specific service. We are not responsible for any indirect, incidental, or consequential damages that may arise.
Technician Insurance
Our technicians are covered under liability insurance for any damage caused during service delivery.
Privacy
Data Collection
We collect only the personal information necessary for booking, communication, and service delivery.
Data Protection
We implement appropriate measures to maintain the confidentiality and security of your personal data.
Changes to These Terms
We may revise these Terms and Conditions at any time. Any significant updates will be posted on our website or communicated directly to customers as necessary. Continued use of our services after changes implies acceptance of the updated terms.
Contact Us
If you have any questions or need clarification regarding these Terms and Conditions, feel free to reach out to us:
Phone: +91 8110010099
Email: info@callcustomercare.in